Discover Europe’s Heart

Payment Policy :

• Initial deposit - Rs. 1,00,000/- to confirm your booking with us.
• 2nd Payment: 60 days prior to departure: 50% Of the Tour Cost
• 3rd Payment: 35 days prior to departure: 75% Of the Tour Cost
• Remaining Full Payment: 25 days prior to departure 100% Of the Tour Cost

Cancellation Policy :

• 60 Days or more prior to Departure - Rs.1,00,000/-
• 59 to 35 Days prior to Departure - 50 % of the Tour Cost
• 34 Days to 15 Days prior to Departure - 75 % of the Tour Cost
• Within 15 Days of Departure - 100% of the Tour Cost
• Visa Cancel Charges 35,000/- Per Person

TCS Terms and Conditions :

• TCS Applicable on booking of Overseas Tour Package as per provisions of Section 206C(1G) of the Income Tax 1961.
• 5% TCS on spends towards International Holiday Packages for cumulative spends up to Rs 7 Lakhs in a financial year and 20% TCS for incremental spends beyond Rs. 7 Lakhs in the same Financial year.
• The amount of TCS paid is non-refundable in case of cancellation of tour.
• As per section 206CCA of Income Tax Act 1961, in case you have not filed your income tax returns for two preceding years; and the aggregate TDS and TCS of each tax year is INR 50,000 or more - On validating the PAN if it is found that you have not filed your Income Tax Returns for two preceding years and aggregate TCS and TCS exceeds INR 50,000, TCS @ 20% will be recovered from you or booking will get cancelled and cancellation charges will apply.
• On validating PAN - AADHAR Seeding if found not Linked, TCS will be applicable on 10% & TCS Credit might not appear in Form 26 / AIS / TIS and TCS Certificates will not be available. Also Booking will get cancelled and Cancellation charges along with 10% TCS will apply.

Important Notes :

• Rate of exchange will be considered on the day of making euro portion payment. Rs.1 will be charged towards transfer charge. (ROE=Xe.com Rate + 1 Rupees TT Charge of Particular Currency).
• Initial deposit amount will be considered towards INR
• Given Package Cost Is On Basic First Category Room.
• All breakfast will be continental throughout the tour. Breakfast will consist of bread, butter, cereals, juice etc. you will not get any Indian items at all in breakfast. There is no live counter in European cities to serve Eggs varieties.
• All breakfast will be continental throughout the tour. Breakfast will consist of bread, butter, cereals, juice etc. you will not get any Indian items at all in breakfast. There is no live counter in European cities to serve Eggs varieties.
• Some hotels do not have Air condition facilities in Europe due to weather conditions like Switzerland and Germany, Austria Etc.
• Porter services are not available in Europe due to shortage of Man power. So we insist you to carry minimum luggage with four wheeler luggage bags. Only 1 Big bag per person allowed in Bus. Passenger have to handle their luggage on their own.
• Tap water is drinkable and absolutely safe in Europe. Hotels do not provide water bottles inside the rooms and Mini bars are chargeable in the rooms.
• At some places toilets are chargeable in Europe. You need to pay 2 Euro individually in order to use toilets.
• According to European Coach Driving Hours Law, LDC Bus can be utilized 12 hours in a day and requires specific breaks.
• For Eiffel Tower 3rd Level entrance all passengers must queue up. This queue may last up to 2-3 hours.
• Eiffel Tower Illuminations are subject to weather conditions and Eiffel Tower policies.
• Due to unavoidable circumstances if we are not able to finish any attraction or tour, there will be no refund.
• In some of the European Cities, Starters and Sweets served are limited.
• Some of the meals in the itinerary may have Pizzas & Pastas to provide variety of cuisine.
• In case if you are traveling single and / or required single room single supplement will be applicable.
• Child with Bed / Child without Bed rates based on child sharing room with parents.

OVERSEAS TRAVEL INSURANCE :

• Overseas Medical insurance is mandatory for Travel to European Countries.
• Some of our Tour cost includes medical insurance up to the Age of 70 Year and for the duration of the Tour. Additional charges only apply for passengers who are above the age of 70 Years with medical history and who are traveling for longer than of duration of the tour. In some cases, all medical reports may be required. Please check with our sales staff if the same is included in your tour cost or required to be purchased separately.
• Insurance if any, included in the tour price may be the standard travel care insurance policy provided by a third-party insurance service provider and the scope of the cover may be limited in nature, the details of which shall be provided to you at the time of confirmation of your booking. You are advised to discuss your insurance needs directly with insurance agent before proceeding on the tour and at your own cost procure any additional cover as may be advised.
• Please note, Insurance is the subject matter of solicitation, please read the terms and conditions of the insurance document carefully before finalizing your desired insurance cover. Insurance coverage may be age related. Kindly get the complete details from the insurer.
• Please note that you would have a direct contractual relation with the insurer and the Company is only a facilitator. You shall therefore check the accuracy and correctness of the insurance policy and in case of any error or lapse report the same to the Insurer directly and get the same rectified by them, as the Company would not be responsible for the same.
• We request you to understand the coverage of your insurance in details before obtaining and departing on your tour. Any claim needs to be put up directly by passengers with the insurer. Any approval or denial of the claims it’s solely at direction of the insurance company only and Enjoy will neither be held responsible nor liable nor required to give any compensation in any matter for whatsoever reason.

HOTELS & ROOMING CONFIGURATION :

• Unlike Asian or other countries most of the hotel rooms in Europe are relatively small and not all hotels have air-conditioners or fan due to climatic conditions.
• You will find a list of hotels which we usually use in the Itinerary section.
• Please note that hotels chosen are usually not in the City Centre and in metro cities such as Paris, Rome, etc. the hotels are mostly next to the airports or any place which is not near to city Centre.
• In case of non-availability or necessary in case of unforeseen circumstances to change mentioned hotel, enjoy will reserve a similar category of substitute hotel.
• Most of the Hotels will accommodate up to 3 persons in room and for your comfort also we accept minimum of 3 persons in one room.
• Most hotels have more Twin rooms. Double rooms are available upon request but not guaranteed. If the Double room is not available a Twin room will be given.
• Please note that size of the Double and Triple rooms are usually the same. In Triple room, third bed is typically a roll- away bed or an extra bed.
• Please note that standard check in time is 15:00 Hrs and Check out is 11:00 Hrs in Europe. (It may vary from Hotel to Hotel)
• Room Rates are based on Standard Rooms. Supplement cost will be applicable for Sea Facing /Lake Facing / Deluxe / Suite Rooms.
• Not All hotels in Europe Offers Free WIFI and if required it must be purchased directly from the reception.
• Due to major international events and trade fairs throughout Europe such as Air Show, World Athletic Meet, the Motor Show, Ice Skating Championships etc., the hotels may be blocked out more than two years in advance. In view of this, you may have to stay in hotels further away from the cities and the itineraries may have to be altered / amended.

SIGHTSEINGS & TOURS :

• Please note that Eiffel Tower ticket time slots to go up needs to be pre – purchased and the same has very limited availability. If the same is not available, we may have to queue up and the queue may last up to 2 to 3hrs.
• Many times due to strong wind or overcrowding on the 3rd level they stop the sale of the tickets and / or do not allow going on the top (3rd floor). In that case there will be no refund on the tickets.
• Eiffel Tower illuminations are subject to weather conditions and Eiffel Tower policies.
• We do not visit any monuments from inside in our City Tours unless Inside visit is specified in our inclusions.
• We do visit Leaning Tower of Pisa but from outside only as the same is 8 storey building with 295 steps to climb and no lift. We do not take you inside.
• As the coaches are forbidden in Historic Centre of Rome, Florence and Venice the tours will be done by foot and sufficient amount of walking is involved.
• It is very common to have major events, cycle races or marathons or heavy traffic or due to any unforeseen circumstances some part of cities are not accessible to general public. In a case like this we may have to do tour walking or amend the itinerary or we may not be able to do City Tour, Sightseeing or Meal. We will try our best to take a way out but there will strictly not be any refund for the unutilized services.

BAGGAGE :

• On the tour luggage allowance in the coach will be one handbag and one suitcase per person.
• Portage in Any of Tours is not included. It will be passenger’s responsibility to carry their bags to and from the Coach and their room.
• In case of any loss of baggage in airline, ferry, coach, hotels, or any place, Enjoy Holidays will not be held responsible.

FOOD AND WATER:

• Breakfast: Your breakfast is normally a continental breakfast which usually will have Tea or Coffee, Juices, Cereals, Milk, Breads, Butter, Jam. No Indian item or Jain item may be available.
• Lunch & Dinner: All our Lunches and Dinners will be pure vegetarian meals. Your typical meal will consist of Two Main Veg Dishes, Naan or Roti, Dal, Rice, Salad and Sweet or Ice Cream.
• At Mt. Titlis, Jungfraujoch and Cruise they have meals as per their policy.
• If you are non-vegetarian, please request us at the time of booking.
• Jain passengers: Please note, the Jain food which may be provided will be without onion, garlic & potatoes. Any further restriction from the above for vegetables etc. cannot be accommodated. Also, there will be restricted choice of vegetables, curries items for Jain passengers.
• Some of Meals will be Packed Meals on the Tour for betterment of itinerary and convenience of our passengers.
• Drinking water will not be provided during the tour because tap water is suitable for drinking.
• Meals Doesn't Include any Water Bottles, Beverages Hard/Soft drinks, Fruit Juices.
• In Some European cities soup, starter or deserts served are limited.
• Some of the meals in the tour can be pizzas and pastas to provide variety of cuisine.
• Please note that lunch and dinners are in restaurants, which may be far from your hotels.
• If you are sick or ill on tour, we will guide you to the medical facilities but the tour will continue towards and the tour manager also will continue further on the tour. You will be on your own

Original Passport with old passport:

• Note: Passport should be valid minimum 06 months from the date of travel, Passport has been issued within 10 years and validity must not exceed 10 years, No hand written passports will be accepted and at least 2 blank pages.

Visa Application Form:

04 recent photograph Each:

• 35*45 mm size, white background, Mett finish & 80% face image, without specs & not used in previous visa

Evidence of Sufficient Funds:

• Original 03 months Personal Bank Statement till date updated with bank sign and stamp on each page with sufficient balance in A4 Size only
• 02 years Personal Income Tax Returns Acknowledgement Page only

If applicant is Employee:

• Pay Slip (last 03 months)
• Leave & NOC letter should address to the consulate/Embassy

If applicant is Self-Employee:

• Business letterhead with sign & Stamp & visiting card
• Business Registration Proof or Partnership Deed or Memorandum of Article
• 02 Years Income Tax Return Acknowledgement Page only
• 03 months Bank Statement with bank sign and stamp on each page with sufficient balance in A4 Size only

If applicant is Retired:

• Retirement letter from Employer
• Pension Payment Order
• Pension passbook
• Provident Funds slip

If applicant is Student:

• Evidence of enrolment at school
• college or university or ID Card Copy

If visiting as a Tourist:

• Confirm Hotel bookings
• Ticket Booking
• Tour Itinerary with confirmation letter (If you are taking a Schedule Tour)

Overseas medical policy:

• Minimum coverage of 30,000 Euro per person, the insurance has to cover the entire stay in Schengen territory, minimum 15 days insurance is mandatory from the travel date